Update from Oakland Airport: Port of Oakland Response to Marine Mistreatment

H/T: Michelle Malkin

Michelle Malkin has just obtained a response from  Oakland's port authority. Instead of taking responsibility for the incident, they blame it on the lack of communication of the Airliner chartered by the military.

Thank you so much for sharing with me the information you had regarding the incident at the airport. As you know sometimes the way things appear initially regarding an incident turn out to be different after looking into the details. We checked into this once you had called me and raised your public relations concern, so again thank you. Here is the background information I have about the incident as well as the procedures and policies that affected decision-making that day.

In the case of North American Airlines Flight #1777, a military charter flight that arrived at OAK on Thursday, September 27, aircraft parking and passenger service arrangements were coordinated and approved in advance between the ground handling company and Airside Operations. The airport received information that the passengers were not TSA-screened
at their originating airport and that weapons were on-board the aircraft. Together with our security partners, the airport made a decision to park this aircraft at a remote location on the tarmac. It is the responsibility of the charter airline that its operation is compliant with TSA screening requirements.

Upon landing and parking at OAK, the pilot-in-command advised the ground handling company that the parking and passenger handling provisions did not meet expectations. Upon learning this, Airside Operations and Aviation Security worked with the ground handling company and other law enforcement partners to coordinate a plan that was satisfactory to the pilot and passengers, and which was compliant with all airport safety and security standards.

Oakland International Airport (OAK) makes customer service a priority for all its passengers, whether they are traveling on commercial, military or general aviation aircraft. Charter airlines operating at OAK can choose to contract with a number of ground handling companies. Ground handlers coordinate flight services such as passenger handling, and aircraft fueling, cleaning and catering. It is the responsibility of ground handling companies to communicate aircraft and passenger operational needs to OAK’s Airside Operations Office in advance so that special accommodations can be coordinated to ensure that all airport operational, safety and security concerns are addressed.

The scheduled arrival and departure time of the flight is set by the aircraft operator. Time is needed to refuel the aircraft, perform maintenance inspections, refresh the catering, and give passengers time to stretch to break-up long travel periods. An analysis of the incident and prior correspondence between OAK’s Airside Operations and the ground handler determined that the airport did not receive clear communication in advance from the charter airline that was hired by the military.

I am out of town starting tomorrow for a convention. If you have any further inquiries about this incident and the way it was handled, Rosemary Barnes who is part of our Public Affairs team would be happy to speak with you. You may also call Joanne Holloway, the acting manager of the Port’s Community and Customer Relations Department.

Kindest regards,
Marilyn Sandifur
Port Spokesperson
Port of Oakland

What did the above analysis entail that prompted Airport authorities to make such a rash decision? As Malkin points out, doesn't the final decision rest with the coordination of the handling company and TSA screeners? When a similar incident at Oakland involving military personnel was it also the fault of the contracted Airline? These questions need to be answered. To re-emphasize the original email, JFK's airport operations staff didn't seem to have a problem handling and accommodating any of these passengers. 

Comments

[anthony]

Talk about a non-story.

The Port of Oakland was complying with federally mandated TSA procedures. The pilot of the aircraft confirmed that the passengers and baggage had not been subjected to TSA-approved inspections at the point of origin.

I have no doubt that if Oakland had not followed procedures by the book and some kind of contraband made it into the country and was used in illegal or terrorist activities, the same folks whining about "mistreatment" would be condemning the commie liberals in Oakland for failure to do their duty protecting the country against terrorism.

What a joke.

[Bob Buckley]

Michelle,
We love you in Georgia.
Bob Buckley
USMC Retired

[Brenda]

Shame on you for treating our military personnel the way you did.It is very sad to think that after all they have been through over in Iraq that they have to come home and be mistreated at an airport.Would you have done the same thing if they had also been bringing someone home to be buried by family members? I for one will never fly through your airport.